Publication details

Home Publication details

End-User Perception and Usability of Information Security
Zaaba ZF, Furnell SM, Haskell-Dowland PS (Dowland PS)
Proceedings of the Fifth International Symposium on Human Aspects of Information Security & Assurance (HAISA 2011), London, UK, ISBN: 978-1-84102-284-0, pp97-107, 2011
Can be ordered on-line.
Download links:  Download PDF

This paper investigates users’ understanding of security features and application and examines
perceptions relating to usability. The study made use of an online survey consisting of five
sections and recruited a total of 564 participants. Respondents were presented with a range of
questions designed to measure their experience and knowledge of security. In addition, 2
scenarios were presented to respondents which examined their understanding of security
warnings and potential threats, including email phishing and a potentially fraudulent attack
through downloading an application. The survey results revealed that end-users are still
experiencing significant difficulties with understanding and reacting to current state-of-the-art
security applications, messages and potential threats. Furthermore, evidence suggests there is
a corresponding need for a novel approach to improve perception and usability of information

Zaaba ZF, Furnell SM, Haskell-Dowland PS (Dowland PS)